Job Title: Customer Service Representative - Tile Specialist

Job Location: San Jose

We are currently seeking an enthusiastic individual for our Customer Service Team. As a Tile Specialist, this individual will be responsible for responding to a high volume of inbound calls from both our Customer base and our Outside Sales Team. You will be responsible for demonstrating our commitment to customer service by setting a high standard of contact with both internal and external customers.

• This position calls for a team player who can also work independently with minimal supervision.
• This individual will be responsible to:

1.  Answer incoming calls in an effective, positive and timely fashion;
2. Accurately process incoming orders for merchandise received by telephone, fax, email or BJC Associate;
3. Understand key features and benefits of products and programs and communicate this information to customers;
4. Provide information on other applicable products available to assist in meeting customer needs;
5. Track open orders and backorders;
6. Route special orders to Purchasing or Credit as needed;
7. Issue RMA information and forms for returns;
8. Follow up on freight quotes and assist in tracking numbers for shipments and deliveries;
9. Advise customers, as necessary, on all changes or modifications related to their orders;
10. Research and resolve customer inquiries or issues promptly;
11. Set and meet follow-up commitments to all external and internal customers.

SKILLS REQUIRED

• 3-5 years previous Customer Service Experience, preferably with Tile product knowledge.
• Strong work ethic and enthusiastic attitude.
•  Effective oral, written and telephone communication skills.
• Ability to analyze problems and determine a balanced solution for both the customer and the company.
• Excellent interpersonal skills; capable of establishing and maintaining positive relationships.
• Ability to learn essential product knowledge.
• Computer proficiency in Word, Excel, Outlook and the Internet (CRM experience a plus). Strong keyboard skills.
• Filing and basic office organizational duties.
• Teamwork - support other departments when needed (Sales, Credit, Purchasing and Accounting).
• An associate's or bachelor's degree is preferred.
• Bilingual candidates (Spanish/English) are highly desirable.
• This position is based in San Jose, CA. No relocation allowance is available.

This is an opportunity to work in the sales and service environment assisting Team members, cross-selling value-added services and sharing product knowledge.

If you feel that you meet these qualifications, please e-mail your cover letter and resume.

NO PHONE CALLS PLEASE.

Attn: Hiring Manager
Fax: Please E-mail
E-mail: hr@butler-johnson.com